Hi! I’m Jeffrey.
Thanks for stopping by!
Product Design / HCD / Strategy
I am a Product Designer and Strategist in Pittsburgh, PA. I have over 18 years of experience, with 14 years focused on the healthcare industry. My aim is to improve people's lives by creating experiences that factor in their surroundings, mental models, behaviors, and available technology.
What I do
My approach to problem solving combines human-centered design techniques, data analysis, and research methods. I have worked on websites that assist individuals in understanding their health coverage, apps that aid those with sleep difficulties in analyzing their sleep patterns, and roadmaps that help businesses prioritize competing needs.
Also, I love to bake.
All good design starts by putting the end user's perspective at the center. I am versed in many HCD methodologies including LUMA'S Human Centered Design Framework. I use a mixture of collaborative activities and an open mind—mixed with a healthy dose of post-its—to solve problems and bring new solutions to life.
HUMAN CENTERED DESIGN
From the fuzzy front end, to the far end of Agile implementation, I have over 13 years of User Experience design experience. I work with industry standard tools and methods to research, wireframe, design, prototype and test digital solutions.
USER EXPERIENCE
A dream without a plan is just a wish, and a good design without a strategy is nothing more than a nice sketch on your desk. Through competitive analyses, generative and validating research, and a careful eye on business and consumer needs, I work with business partners to craft a roadmap and prioritize an implementation plan.
DESIGN STRATEGY
SOME CLIENTS I’VE PARTNERED WITH
TeleTracking
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Philips
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Highmark Health
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GlaxoSmithKline
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Moffitt Cancer Center
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McDonald's
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Phipps Conservatory
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Pittsburgh Children's Hospital
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TeleTracking • Philips • Highmark Health • GlaxoSmithKline • Moffitt Cancer Center • McDonald's • Phipps Conservatory • Pittsburgh Children's Hospital •
Looking for more?
I would be happy to share more work samples upon request.
Visual CV
A brief visual journey through my varied design experience.
Work sample
A redesign of a health insurance website that helps members manage their accounts.
Resume
My traditional resume. Take a look at what I've done in words only.
Want to get in touch?
I’d love to talk more about what I could do for you or your clients! Drop me a line, tell me what you need, and I’d be happy to talk about what my skills could bring.
Or if you just want to chat to talk about your favorite baked goods, I’m into that as well!